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Archived: One to One Support Services Limited

This service is now registered at a different address - see new profile


Inspection carried out on 22 January 2014

During a routine inspection

One person told us they were able to choose what activities they wanted to do each week and another person told us that they could always choose what time they wanted support. Another person said, �I always know what�s planned, sometimes I go to the bank, the staff are very good at helping me, I like them.�

We looked at five people�s care records and saw that people�s needs were assessed before they received care and any risks to their health and welfare were identified.

We found that appropriate checks were undertaken before staff began work and that people were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found that people were asked for their views about their care. Recent feedback obtained from people by the provider showed they were happy with their care and the staff supporting them. One person commented, �Staff are very friendly and patient;� Another person said, �Staff wear a uniform which looks smart and professional.�

We saw that people's personal records were accurate and regularly checked to ensure they were fit for purpose.

Inspection carried out on 1 August 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care.

The inspection team was led by a CQC inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service.

We used telephone interviews and home visits to people who use the service and their main carers (relatives or friends) to gain views about the service.

People told us that staff respected their privacy and dignity and supported them to be independent. One person said that staff were, "Very sensitive to my needs". Another person told us how staff were supporting them to use a local social club.

People told us that they had been involved in planning their care. They told us their needs and wishes were taken into account.

People said they felt safe with the agency staff. A relative told us they were happy leaving the person with staff, "I know he's in safe hands".

People said that staff understood their needs and knew how to care for them. They said, "They always go the extra mile", and, "They have been there for us, really wonderful".

All of the people we spoke with were satisfied with the service they received from the agency. One person said they had, "Nothing but praise" for the agency.