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Inspection Summary

Overall summary & rating


Updated 3 May 2019

About the service: Cranleigh is a care home service. It is registered to provide personal and nursing care for up to eight younger adults who are living with a learning disability. At the time of our inspection eight people were living in the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include choice, control, and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

People’s capacity to make decisions had not been assessed. However, people were being cared for in line with the Mental Capacity Act 2005.

People were positive about the care they received. People’s care was individualised and they were supported to maintain their independence.

People were involved in making decisions about their care and treatment.

People felt safe and were cared for by staff who understood how to safeguard people from the risk of abuse.

Individual risks to people and environmental risks had been identified and planned for.

People’s medicines were managed safely by staff who had received the appropriate training.

Staff were safely recruited and received support and training relevant to their role.

The service had good links with the local community and people were supported to maintain their interests and hobbies.

There were systems in place to monitor and assess the quality of service being delivered.

People were encouraged to provide feedback about the service and attended regular meetings about the running of the service.

Rating at last inspection: Good (report published 6 October 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to inspect as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 3 May 2019

The service was safe

Details are in our Safe findings below.



Updated 3 May 2019

The service was effective

Details are in our Effective findings below.



Updated 3 May 2019

The service was caring

Details are in our Caring findings below.



Updated 3 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 3 May 2019

The service was well-led

Details are in our Well-Led findings below.