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Archived: Jays Homecare Limited Good

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Reports


Inspection carried out on 4 August 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by the Care Quality Commission (CQC) which looks at the overall quality of the service.

Jays Homecare Limited is a home care agency providing personal care to people living in their own home. The service supports more than 300 people who live in the London Boroughs of Enfield and Brent.

We inspected Jays Homecare Limited on 4 August 2014. The inspection was announced, we gave the provider 48 hours’ notice. During our last inspection on 12 August 2013 the provider was not in breach of the regulations of the Health and Social Care Act 2008 we inspected.

There was a registered manager in post. A registered manager is a person who has registered with CQC to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. The registered manager was not present during our inspection on 4 August 2014, we were assisted by two care co-ordinators during this inspection.

Most people told us that they were extremely satisfied with the care they received. They told us that care workers were usually on time for their visits and if they were late would contact them immediately. They told us that they felt “safe” and care workers were “caring and understanding”. They also told us that care workers “are experienced and know their job well.”

Recruitment checks were carried out to protect people from the risks of employing unsuitable staff. Staff demonstrated good understanding of the Mental Capacity Act (2005) and gave practice examples in how they would support a person who lacked capacity.

Staff were up to date with their mandatory training. Regular unannounced spot-checks were carried out on care workers to evaluate their care practices. An out of hours on call system ensured that management support and advice was available for care workers 24 hours a day, 365 days a year.

People received safe care and care workers had detailed risk management plans to follow to help to ensure people were protected from injury and harm.

People’s health and care needs were assessed and care plans were put in place to help staff to deliver the care people needed and to keep them safe. However, care plans were of different standard across the two boroughs. Care plans for people who used the service in one area were basic and not always person centred compared with the other area.

All care workers we spoke with demonstrated a good understanding of people’s care needs, likes and dislikes, preferences and routines. They also understood the provider’s safeguarding procedures and could explain how they would protect people if they had any concerns.

Care was designed to be flexible. People who used the service and care workers told us the service accommodated last-minute changes and responded to their requests.

Care workers and care co-ordinators told us that the registered manager provided strong leadership and people using the service, their relatives and care workers we spoke with told us that the agency promoted a high standard of care.

Inspection carried out on 12 August 2013

During a routine inspection

People who use the service and their relatives confirmed that the agency kept them informed about any issues and reviewed their care needs with them on a regular basis. People told us that staff were kind and respected their privacy. People�s comments included �It�s the first time I�ve had home care and everyone was very helpful and considerate. Nothing is too much bother for them,� and �I�m very, very happy.�

People told us that they were included in decisions about their care as far as possible. One person told us, �we update care plans together.�

People told us that they felt safe with the staff who supported them. One person told us, �I feel very safe.� They told us they had no concerns about this service but felt able to talk to the manager or the staff if they needed to. They told us that there was very good communication between themselves and the office. One person told us, �I just have to pick up the phone and it�s dealt with.�

Effective recruitment and selection processes were in place and appropriate checks were undertaken before staff began work.

People confirmed that the manager and staff asked them how things were going and if they were satisfied with the care and support they received. Everyone we spoke with said the staff and manager were providing a good quality of service. One person commented, �they provide an excellent service.�

Inspection carried out on 20 August 2012

During a routine inspection

As part of this inspection we telephoned people who use the service to obtain their views about this agency.

People told us that staff were kind and respected their privacy.

One person commented, �they are very kind. They are always on time and they send nice people�.

People told us that their individual care needs were discussed and agreed with them. They also confirmed that the agency kept them informed about any issues and reviewed their care needs with them on a regular basis. Comments included, �if they are going to be late they phone me� and �they are always phoning me to talk about things�.

We asked people what they thought about the care and treatment they received from the agency. They responded positively and said they felt supported by the staff team and that they were included in decisions about their care as far as possible. Comments included, �I�m happy with the care� and �I tell them what I want doing�.

Staff we interviewed had a good understanding of the needs of the people they supported.

People who use the service told us that they felt safe with the staff who supported them. They told us they had no concerns about this service but felt able to talk to the manager or other staff if they needed to.

One person commented, �I�ve never made a complaint but I have the complaints procedure�.

People told us that they had confidence in the staff team and that staff responded to their needs appropriately. People told us the staff were, �kind� and that, �nothing is too much trouble for them�. One person told us, �they are caring carers�.

People who use the service confirmed that the agency asks them how things are going and if they are happy with the care and support they received from staff employed by Jays Homecare.