5 December 2012
During a routine inspection
People we spoke with told us they made choices about their lives in the home and said they were 'well looked after' there. They told us they enjoyed the meals provided and liked the staff employed in the service. During our inspection a local hairdresser was in the home and a number of people told us how they valued being able to have this service.
People we spoke with said,
'The staff know their stuff'
And said, "[My relative] has settled in really well and always looks happy and well cared for.'
We found the records the service held about people did not give staff the information they needed and this placed people at risk of receiving unsafe or inappropriate care. Robust procedures were not in place to ensure people were protected from the risk of infection or to ensure their welfare in the event of foreseeable emergencies.