Archived: Laural House

15 Fairbourne Road, London, N17 6TP (020) 8801 0242

Provided and run by:
Maple Care and Support Services Limited

Important: The provider of this service changed. See new profile

All Inspections

31 October 2013

During a routine inspection

There were four people living at Laural House and three were present when we visited. We met all of them and spoke at greater length to one person who lived there. We saw that people were provided with care and a comfortable environment and people's views and preferences were taken into account in their care and support plans.

We saw that people had choices in their day to day life and that they were treated with respect. One person told us "It's alright". People went out independently in the local area and the home provided some activities. However we found that some of the support plans were not always giving an accurate picture of the care which was provided.

We saw that staff had had training in safeguarding and people we spoke with told us they felt safe with the service. Staff knew the procedures that they needed to take if they had concerns. We checked some of the money held by the provider on behalf of people and saw that it was recorded accurately.

Staff were supported by receiving training in relevant areas however there was little specific training which had been related to people with mental health needs. We found that on one occasion, there had not been staff to cover when there was an unexpected absence at short notice.

People were asked for their opinions and feedback had been collated in residents meetings and in an annual survey.

3 August 2012

During a routine inspection

We spoke to two people using the service. Both of them informed us that they were well cared for and were satisfied with the services provided. They told us they had discussed their needs and wishes with their key workers. They indicated staff had sought their views regarding their care and treatment. They told us they could choose food that met their dietary and cultural needs. People told us their privacy was respected and staff always knocked on the door before entering bedrooms.

People told us they were happy and got on well with staff and other people using the service. They told us they felt safe in the home.

People told us they knew how to make a complaint if they had a concern. They told us staff listened to them and that staff were 'all right'.