Archived: Sussex Medical Chambers

We spoke with the provider, the registered manager who is referred to as manager in the report, the practice nurse, a dental nurse/receptionist, the deputy manager, a medical secretary and seven people who used the service. We looked at treatment records, building and equipment records and staff documentation.

This told us people had been provided with sufficient information about their care and treatment. They had been asked for their consent before any care and treatment had been provided, and that the staff had acted in accordance with their wishes. People's care needs had been delivered in line with their individual treatment plan.

The provider had ensured that the building and equipment was safe to use and met the needs of people who used the service.

Recruitment practices were in place. Staff had the right skills and training to undertake the role designated. We observed staff to be professional and caring in their approach to people who used the service and when dealing with telephone queries.

The records needed for the management of the service had been maintained and were accurate and up-to-date and had been stored securely.

This told us people had been asked for their consent for any care and treatment, and that the staff had acted in accordance with their wishes. People had been involved in making decisions about their care and treatment.

People's care needs had been assessed and delivered in line with their individual treatment plan.

Appropriate arrangements were in place for the management of medicines.

The organisation's recruitment practices had not always been followed. Appropriate security checks had not always been completed as part of the recruitment process.

Recruitment records and staff training records were not fully up-to-date.