The Care Quality Commission
  • Care Home
  • Care home

Archived: Woodstock Nursing Home Gloucester

35 North Upton Lane, Barnwood, Gloucester, Gloucestershire, GL4 3TD (01452) 616291

Provided and run by:
Mr & Mrs J Barnes Woodstock Nursing Home

Important: The provider of this service changed. See new profile

All Inspections

2, 3 May 2013

During a routine inspection

It was difficult for people who used the service to talk to us about their experiences because of their mental frailness. Instead we used other methods to make a judgement about how people were being treated and cared for. We did this by using observation, talking to a relative, talking to staff, inspecting people's care records and observing how staff worked alongside visiting professionals. We observed staff treating people with respect and dignity. Representatives responsible for paying people's fees had been given clear information about this. People who were at risk of not eating and drinking enough were given appropriate support. The environment was clean and good arrangements were in place to help prevent the spread of infection. People's medicines were given safely and reviewed appropriately by their doctor. The service had robust systems in place to assess potential and actual risks to people from falls or falling out of bed. Arrangements were in place for gathering people's views and to monitor the quality of the services provided. The findings of various audits and checks were used to improve the service and outcomes for people. There had been improvements in how people's care records had been maintained.

10, 11 September 2012

During a routine inspection

The expert by experience spoke to five people and one relative about the care being provided. Two people said they were happy with their care and two said it had been rushed. Two people made comment about having to wait for their call bells to be answered. In acknowledging these comments and being aware that people with dementia may have impaired awareness of time, we observed the lengths of time call bells rung. We were unaware of any bells ringing for long lengths of time. Managers subsequently confirmed that staff aim to respond to a call bell within three minutes. The service had been adequately staffed.

The expert by experience looked at opportunities for social activities. At the time of the inspection the lift had been out of order for nearly seven weeks. Major refurbishment work had been needed. This had affected some people's ability to socialise. There were arrangements in place to work around this. One person told us that they were not given choices, although during the inspection we witnessed many examples of where people were being provided with choice. People were protected from potential abuse and their rights were upheld. There were arrangements in place for concerns and complaints to be listened and responded to. Information given to us by one relative, prior to our inspection, had been considered and used to help focus the inspection. We found shortfalls in some people's record keeping which the service are required to address.