Rainham House

Updated 6 January 2026

Date of assessment 15 January to 2 February 2026. Rainham House, part of Move Ahead Care Limited is a supported living service for 3 people with 1 person receiving a regulated activity. We have undertaken a comprehensive inspection which means we have reviewed all 33 quality statements. The previous CQC rating for this service was good. Following this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led, leading to a good overall rating.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and access to communities that most people take for granted. ‘Right support, right care, right culture’ is a guidance CQC follows to make assessments and judgements about services supporting people which providers must adhere to.

The person’s care plan had been created by the provider and was well written and gave in- depth information about the person’s needs and wishes. Risk assessments detailed how to keep the person safe and what staff must to do to ensure the person maximises their independence skills.

The person’s family told us they felt their relative was safe. The family member told us about the positive impact the provider had made since their relative moved into the service. They told us how the person was more settled, how they had lost weight and how engaging they were with them.

Staff had worked at the service for a long time, they knew the person well and engaged with them respectfully. They told us they felt they had the right training to do their jobs and were happy working for the provider.

The provider had competent managers who understood their roles and responsibilities in leading a team, providing effective services to people who needed care and support.

Updated 6 January 2026

The person receiving care told us they were happy. When asked about the staff, the person said, “I really like that one (pointing at a staff member), they take me out.” They told us about the types of food they liked which included food from the person’s own culture and some take away food they particularly liked. The person was happy to show us their room and told us they liked living in the service.

As part of our inspection, we spoke to the person’s family. They told us how their relative was doing very well in the service. They said, “[Person] is so much healthier, we have seen an all-round, massive improvement in them.” The person’s family member told us how well staff know their loved one and in their view was able to keep them safe both in the home and in their local community.

The family member also told us they were able visit whenever they wanted and did not always feel they had to inform the provider beforehand about their visit. They felt the provider was open and transparent and would inform them immediately of anything they needed to know. They told us they liked the service. They added, “The deputy manager has gone to great lengths to make it homely and has given the place some really nice touches.”