Cheadle Care Ltd

Updated 2 August 2023

The inspection

We carried out this inspection under section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act of 2014

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a small domiciliary care agency; it provides personal care to 3 people living in their own houses and flats.

Registered manager

The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the care quality commission to manage the service; registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and for compliance with regulations. At the time of the inspection, there was a registered manager in the post who was also the owner.

Notice of inspection

We gave the service 72 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 05 July 2023 and ended on 15 July 2023. We visited the location’s office on 05 July 2023

What we did before the inspection

We reviewed information we had received about the service and sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with a care coordinator and the registered manager, who is also the provider. We reviewed a range of records, including three people’s care records. We looked at records relating to the management of the service. These included systems for managing complaints, checks undertaken on the health and safety of the service and compliments records. We also looked at records relating to the recruitment of staff and their induction.

After the office visit, we continued gathering information and spoke with 3 relatives and 4 staff. The manager also continued to send us information about the service to support the inspection.

Updated 2 August 2023

About the service

Cheadle Care is a domiciliary care agency registered to provide personal care and support to people living in their homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspect where people receive personal care. This is help with tasks related to personal care, personal hygiene, eating, and drinking. Where they do, we also consider any wider social care provided. At the time of the inspection, the provider supported 3 people with a learning disability living in their own homes.

People’s experience of using the service

Systems were in place to ensure the information in relation to concerns and safeguarding were managed well. There was a clear process to follow. Staff said they had completed training and would report any concerns to management. Relatives told us the staff were responsive to people’s relatives’ needs and felt the staff were very experienced and caring.

Records showed people were involved in their care, and risks were managed with the involvement of the person. Records clearly showed the person’s voice. People were supported to have maximum choice and control in life. Staff supported them in the least restrictive way. Staff supported people to take part in activities of their choice. One relative told us, “The staff had compassion and dedication and treated their relative with respect”. The service worked well with other agencies to support people. All staff had training in supporting people and keeping them safe.

The provider had systems in place to oversee the quality of the service and take appropriate action when needed. People using the service participated in their care and made choices about what care they needed and how this was provided. Regular reviews of the person’s care and wishes took place. Relatives told us the provider continually consulted with people using the service.

Rating at last inspection This service was registered with us on 26 August 2021 and this is the first inspection.

Follow up. We will continue to monitor the information we receive about the service until we return to visit as per our re-inspection programme., if we receive any concerning information, we may inspect sooner.