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Archived: Rosewood Good

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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

Overview

Inspection carried out on 19 February 2013

During a routine inspection

We were unable to communicate verbally with the majority of the people at the home, however we were able to speak with one person who lived at the home, who told us they liked living there and they liked the staff. We also spoke to two relatives of people who use the service, who said �my relative always looks happy and contented�; �I�m happy with the service� and �the staff are more like family really.� People told us they had not had to make a complaint, but would feel comfortable doing so if the need arose. The home had a complaints procedure in place.

We observed that staff interacted with people living at the home in a relaxed, friendly manner, and had the time to engage people in hobbies and activities. People looked well cared for.

We looked at the care plans for three people who live at the home. Records for each person showed that the home had carried out sufficient assessment of the needs of each person, to enable appropriate care and support to be given.

Staff told us they enjoyed working at the home, and had been given sufficient training to enable them to be confident in their roles. Staff said there were sufficient numbers of staff always on duty and they had time to carry out care tasks and interact with people living at the home.

We looked at medication administration records and checked some people�s medication to make sure that the records were correct, The home had sufficient procedures in place to ensure medication was managed safely.