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Burnside Court Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 28 March 2020

About the service

Burnside Court is a residential care home providing personal care to 24 people aged 65 and over at the time of the inspection. The service is registered to support up to 26 people in one adapted building.

People’s experience of using this service and what we found

People told us they felt safe living at Burnside Court. However, improvements were required to ensure people were supported to have maximum choice and control of their lives and to ensure staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service required improvement as they did not support this practice.

Systems to audit the home were in place to monitor and improve the quality of the care people received. However, systems and processes had failed to identify the service was not meeting the requirements of the Mental Capacity Act 2005.

Since the last inspection risks in relation to the health, safety and welfare of people, risks associated with medicines management and maintaining a clean environment had been addressed. However, we found information associated with particular health risks, and information about people's needs, would benefit from more information to ensure staff have sufficient information to keep people safe, and meet their needs. We made a recommendation to the provider about this.

People said they felt safe at the home. Staff knew how to report any concerns and said these would be acted upon.

People told us they were happy living at Burnside Court and staff were kind and caring. Privacy was supported during personal care and staff had a good understanding of gaining consent before delivering care.

People were supported by staff who had been through a robust recruitment process. People told us, and we saw, there were enough staff to meet people’s needs.

People were happy with the food provided and told us they had enough to eat and drink. People were referred to health care professionals when they needed advice and treatment.

People lived in a home that was pleasantly decorated, well maintained and adapted and designed to meet their needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 26 February 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection whilst some improvement had been made, the provider was still in breach of regulations. The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating.


We have identified breaches in relation to the Mental Capacity Act 2005 and systems and processes to improve the quality of the service at this inspection.

Inspection areas



Updated 28 March 2020

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 28 March 2020

The service was not always effective.

Details are in our effective findings below.



Updated 28 March 2020

The service was caring.

Details are in our caring findings below.



Updated 28 March 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 28 March 2020

The service was not always well-led.

Details are in our well-Led findings below.