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Burnside Court Requires improvement

All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

In addition to the manager there were usually four or five staff working in the morning and three staff in the afternoon. There were two waking night staff. Shifts would usually be from 8.00 to 14.00 and 14.00 to 20.00 but some staff worked from 8.00 to 20.00. The manager told us that she had previously sought advice on staffing levels and these had developed over time. She told us that staff worked well as a team and had developed good systems of working. Staff we spoke with told us that in normal circumstances there was sufficient staff to meet people’s needs as identified in their care plan but sometimes events diverted them from the things they should be doing. One carer told us that in normal circumstances they had time to “play games with the person, do their nails or their hair”. One relative we spoke with told us that they thought that staff were “sometimes stretched”. This showed that at most times there were sufficient staff to care for people as required.

The manager told us that 87% of staff working at Burnside had a National Vocational Qualification (NVQ) or Diploma at level two or three. Staff records we looked at showed that of the fifteen care staff employed eight had an NVQ three and five an NVQ two. Opportunity was given to new staff to undertake this training. Staff we spoke with told us that they were encouraged to undertake training and they enjoyed this. We saw staff training records that showed staff had training in a broad range of areas including such things as manual handling, dementia, dementia and communication, basic first aid, safeguarding adults, coping with aggression, diet and nutrition. Care staff spoke positively about the support they received from the manager and felt suitable trained to do the work expected of them. This showed that the organisation ensures that staff are adequately trained and supported to provide the necessary level of care.

The manager told us that it is very rare that agency staff were required to cover shortfalls in staffing. Usually staff from the team undertook additional shifts if required and every effort was made to ensure that agency staff do not work night shifts. Care staff we spoke with told us that agency staff were seldom used. One carer told us that “most times people cover and we don’t need to use agency staff”. Another carer said that nine times out of ten we cover shifts from the staff team. Sometimes we have to use agency staff.” This showed that the organisation is able to provide consistent care from an established staff team.