Background to this inspection
Updated
24 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection was carried out by one inspector on 5 December 2017 and was unannounced.
The provider completed a Provider Information Return (PIR) and submitted this to us in September 2017. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with five people who used the service, the manager, the deputy manager, three care staff and two relatives. We reviewed two people’s care records, two staff personnel files and records relating to the management of the service. We had a tour of the building with service users and three people showed us their rooms. We spent time in the communal lounge, dining room and were able to observe interactions and the support offered.
Updated
24 January 2018
20-21-22 Lincoln Close is a ‘care home’ for 6 people who have a variety of support needs including learning disabilities, mental health conditions and autism. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. residential care There were six people living at the home at the time of this inspection. It consists of two properties, a two bedroom and a four bedroom flat with a shared garden. Each person has their own bedroom with shared bathrooms and kitchens and each flat contains a dining room and a lounge.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Registering the Right Support CQC policy
At the last inspection the service was rated Good. At this inspection we found the service remained Good.
People welcomed us into the home and told us they felt safe and happy living at Lincoln Close. People’s relatives told us that they were confident that people were safe.
Risks to people were appropriately assessed, planned for and managed. There were sufficient competent and experienced staff to provide people with appropriate support when they needed it.
People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
People were treated with kindness by staff who respected their privacy and upheld their dignity. Staff worked in a way that demonstrated they treated the service as people’s homes and they told us this was the ethos of provider and the management team. People and their relatives told us that they did not have any complaints but felt confident to raise any issues if they arose.
People received appropriate support to maintain their health and well-being. Staff supported people to access healthcare services when needed and worked closely with healthcare professionals.
The manager sought people’s views about the service and acted on their feedback. People’s relatives were encouraged to be involved with people’s lives where appropriate and to provide feedback on the service.
There was a positive, open and inclusive atmosphere within the service. People’s views were sought about the service and acted upon. There was good feedback from relatives and external professionals about the managers and staff of the service. Systems were in place to monitor the quality of the service and any improvements required were made.
Further information is in the detailed findings below