Archived: Southview Care Home Limited

Updated 4 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. One registered manager managed the day to day running of the service, whilst the other had a business and human resource focus.

Notice of inspection

This inspection was announced.

We gave the service two days’ notice. This was so the service could spend time supporting people to understand the purpose of our visit.

What we did before the inspection

We looked at statutory notifications the provider had made to us about important events. In addition, we reviewed all other information sent to us from stakeholders for example the local authority and members of the public.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections

We used all of this information to plan our inspection.

During the inspection

We spoke with three people, two members of staff and the registered manager.

We looked at, two care plans for people who used the service, medicine records for one person, policies and procedures, action plans, training records, auditing and monitoring checks and internal survey results.

After the inspection

We contacted two relatives for their views of their loved one’s care. In addition, we contacted Plymouth City Council adult social care commissioning team, and Healthwatch Plymouth for their feedback. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also contacted a social worker.

Updated 4 March 2020

About the service

Southview Care Home Limited (referred to as Southview hereafter) is a residential care home for up to three people. It specialises in the care of people who have a learning disability and associated conditions such as autism. At the time of the inspection the service supported three people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they felt safe living at the service, and that staff were kind and caring. People’s voice was heard and valued, and they benefited from attentive and person-centred support.

There was a positive and inclusive culture, which was derived from the providers values of: ‘Integrity, caring, and commitment - life is for living’.

Staff told us they felt well supported, received training to be able to meet people’s needs and that the service was well managed.

There was an open and transparent culture, which meant when things went wrong the registered manager and staff used it as a leaning opportunity.

There was a governance system in place, which was effective in helping to identify where improvements were required.

The provider worked in close partnership with other agencies, to the benefit of people who used the service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

More information is in Detailed Findings below.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Please see the action we have told the provider to take at the end of the report.

Rating at last inspection (and update)

The last rating for this service was Good (published 29 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.