Allswell Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by recording, assessing and reviewing their health, wellbeing and communication needs with them. Changes to people’s care needs were communicated to the staff team who knew people’s support needs well, including the assistance a person required to eat safely. A staff member told us, “Things change, and we read the care plan which is updated monthly if there is any change. We have to sign the care plan when it is updated just to make sure we read it.” A healthcare professional said that staff were, “consistently proactive in implementing and adhering to care plans.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around choice and consent and respected these when delivering person-centred care and treatment. We found that the staff team were aware of the Mental Capacity Act (2005) principles. Staff enabled people to make everyday decisions. Staff’s comments included, “We give [people] their space, if they don’t want to get involved in activities, that is fine. If they don’t want to wake up early, it is also fine and if they are not ready to be supported, we wait” and “We provide people with choices, for example what drink they want, when to have personal care, or what to wear. We show or point at what they want to do or wear.”

Best interest meetings took place where people were assessed as lacking capacity to understand and make decisions about safety risks in relation to vaccinations. Staff used visual resources to help people in the decision-making process. However, records in relation to the mental capacity assessments required to be more specific, including the information on how the decisions were reached. This was discussed with the registered manager who took actions to ensure they recorded the missing information as necessary.