You are here

Inspection Summary


Overall summary & rating

Good

Updated 13 February 2019

About the service: Allswell Lodge is a care home that provides personal care and accommodation for up to five adults. People living at the service have range of complex needs including learning disabilities. At the time of this inspection five people were using the service.

People’s experience of using this service:

¿ The service had safeguarding policy and procedures in place and staff had a clear understanding of these procedures.

¿ Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs.

¿ Risks to people had been assessed and reviewed regularly to ensure people’s needs were safely met.

¿ People were receiving their medicines as prescribed by health care professionals.

¿ The home had procedures in place to reduce the risk of the spread of infections.

¿ Assessments of people’s care and support needs were carried out before they started using the service.

¿ Staff had received training and support relevant to people’s needs.

¿People were supported to maintain a balanced diet.

¿ People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

¿ Staff treated people in a caring and respectful manner.

¿ People and their relatives [where required] had been consulted about their care and support needs.

¿ People were supported to participate in activities that met their needs.

¿No one living at the home required support with end of life care, however there were procedures in place to make sure people had access to this type of care if it was required.

¿ The home had a complaints procedure in place.

¿ The registered manager had effective systems in place to assess and monitor the quality of the service.

¿ They had worked in partnership with health and social care providers to plan and deliver an effective service.

¿ The service took people, their relatives, staff and health and social care professionals views into account through satisfaction surveys and feedback from the surveys was used to improve on the service.

¿ Staff enjoyed working at the home and said they received good support from the registered manager. Management support was always available for staff when they needed it.

Rating at last inspection: Good (Report was published on 7 July 2016).

Why we inspected: This was a planned inspection based on the last inspection rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect the service sooner.

Inspection areas

Safe

Good

Updated 13 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 13 February 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 13 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 13 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 February 2019

The service was well-led.

Details are in our Well-Led findings below.