We carried out a review of the data available to us about Yew Trees on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yew Trees, you can give feedback on this service.
Yew Trees is a care home registered to provide personal care for up to 43 people in one adapted building. The service mainly supports people living with dementia who have complex needs. There were 41 people living at the home at the time of the inspection.
People’s experience of using this service and what we found
People felt safe and were supported by staff who knew them. Risks were assessed and mitigated as much as possible and lessons were learnt when things went wrong. Medicines were safely managed, and the home was clean and tidy.
People's needs were assessed, and care plans detailed specific needs around eating and drinking. Food look appetising and there were a range of drinks and snacks offered throughout the day. Staff felt well supported and completed a variety of training to help them in their role. The home made referrals to external services and sought advice when needed, and this information was incorporated into people’s plan of care. The home had adaptions to meet people’s needs, but some areas of the home would benefit from a programme of redecoration.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and knew people well. People looked comfortable with the staff and families spoke positively about staff.
People received personalised care and care plans were consistently reviewed to ensure they met people’s needs. People were supported to engage in activities as much as possible. Complaints were responded to and investigated, and people, families and staff told us they felt confident in raising concerns should they need to.
There were robust systems to ensure good oversight of the safety and quality of the home including a variety of checks and audits. Staff were clear on roles and responsibilities and were committed to ensuring people received good quality care. There were various ways to feedback views including meetings and surveys and people felt their views were listened to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 27 August 2021 and this is the first inspection. The last rating for the service under the previous provider was good (published on 2 April 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
Staff followed government guidance in relation to personal protective equipment (PPE). We saw all staff were wearing face masks. Hand sanitiser and PPE was readily available throughout the service. The home had sufficient supplies of PPE.
The care home was clean, well maintained and odour-free.
Enhanced cleaning schedules included regular cleaning of touch areas such as handrails and door handles. This reduced the risk of cross infection.
The home conducted daily temperature checks for residents and visitors were required to complete a symptom checker declaration to confirm they did not have symptoms of Covid-19.
The registered manager was aware of the government guidelines around visiting and enabled essential care givers to continue to visit, if they wished to, during an outbreak in the home.
Residents and staff had risk assessments in place to identify their individual risks associated with COVID-19. We saw protective measures were in place to keep people and staff safe.