The Beeches

Updated 7 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Beeches is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Beeches is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since their registration. We used all this information to plan our inspection.

During the inspection

We reviewed 4 care plans, medication records, health and safety records and audits of the service. We spoke with 8 staff including care assistants, an activity coordinator, the deputy manager and the registered manager. We spoke with 10 people living at the service and 3 relatives.

Updated 7 November 2023

About the service

The Beeches is a residential care home providing personal care to up to 32 people. The service provides support to adults with physical disabilities. At the time of our inspection there were 32 people using the service.

People’s experience of using this service and what we found

People felt safe and were supported by a consistent staff team. Appropriate risk assessment and checks were in place to help keep people safe. The service was clean throughout and there was a regular cleaning schedule in place. People were supported and encouraged to have visitors at any time.

People’s needs were fully assessed during the admissions process. Staff took time to get to know people and their preferences.

Staff were kind and caring and supported people to be involved in their care. Staff supported people to maintain their independence and encouraged them to do tasks independently. Staff treated people with dignity and respect.

People were supported to take part in activities which they enjoyed. Staff supported people on regular trips within the local area. The registered manager responded appropriately to complaints and took action to address any issues. Staff had received training in end of life care to support people at the end of their lives.

People and staff had the opportunity to give feedback through regular meetings. The registered manager understood their responsibilities and regular audits were completed at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 August 2021 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 11 March 2021.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.