Stamford Court

Updated 22 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by two inspectors.

Service and service type

Stamford Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the stakeholders including the local authority, professionals who work with the service and Health watch. Health watch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We reviewed information we had received about the service since the last inspection. All this information was used to plan the inspection.

During the inspection

We looked around the service to ensure it was clean, tidy and a safe place for people to live. We observed how staff cared for people throughout the day. We spoke with 5 people and 2 family members to understand their experiences of the service. We spoke with 13 members of staff including the register manager, nurses, carers and auxiliary staff.

We reviewed four peoples care records and additional records in relation to the management of medicines. We reviewed multiple records in regard to the management and quality assurance of the service.

Updated 22 November 2022

About the service

Stamford Court is a residential care home providing personal and nursing care to up to 40 people. The service provides support to older people and people with physical disabilities who require nursing care. At the time of our inspection there were 39 people using the service. Stamford Court is a purpose build care home providing care across two floors with a variety of communal living areas, adapted bathrooms and secure outside space. Bedrooms are single occupancy with ensuite facilities, and a lift provides access to both floors of the home.

People’s experience of using this service and what we found

People felt safe and there were enough staff to meet their needs. The premises were clean and tidy and equipment suitably maintained. Risk was assessed and mitigated as much as possible and both environmental and individual assessments were in place. Medicines were safely stored and managed and staff were safely recruited.

People’s needs were assessed and reviewed and where external healthcare input was needed referrals were made. People were supported to eat and drink enough and staff received the training and support they needed to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring and promoted choice and independence where possible. People were encouraged to make decisions about their care and were treated with respect and dignity.

People received personalised care in line with their preferences and wishes and were supported to engage in a range of activities and interests relevant to them. People felt able to raise concerns if needed and complaints were investigated, with action taken where needed. Staff were committed to providing good end of life care and ensuring people remained as comfortable as possible.

The registered manager had a variety of systems to ensure the home was safe and provided good quality care, including regular checks and audits of records. There were a variety of systems to obtain feedback and action was taken in response to this. The registered manager and staff worked closely as a team and there was a positive culture within the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.