We carried out a review of the data available to us about Roby Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Roby Lodge, you can give feedback on this service.
Roby Lodge Care Home provides accommodation and personal care for up to 40 people in an adapted building over 2 floors. At the time of our inspection 39 people were living at the service.
People’s experience of using this service and what we found
Risks to people’s health, safety and welfare were assessed and measures put in place to minimise the risk of harm to them and others. We were assured that infection, prevention and control measures were followed at the service to minimise the risk of the spread of infection. The cleanliness and hygiene of the premises was maintained to a high standard. People were kept safe and received care and support from the right amount of suitably skilled and experienced staff. Safe recruitment processes were followed. Medicines were used safely by staff who were appropriately trained and competent. Incidents and accidents were reported and investigated in a timely way and lessons were learnt from them to help reduce the risk of them reoccurring.
Assessments were completed to determine people’s needs and how they were to be met. Staff received the training and support they needed for their role. The support people needed and received to maintain a healthy diet and good health was well documented. Staff quickly recognised and made appropriate referrals when people's health declined. The premises were maintained to a good standard and adapted and designed to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind, patient and respectful towards people. People’s dignity and independence was promoted. Staff were compassionate towards people, they used effective techniques to reassure and comfort people helping them overcome negative feelings and emotions. Staff had built trusting and positive relationships with people and their family members. People and relevant others were involved in decisions about the care provided.
There was a personalised approach to planning and delivering people’s care. Staff were knowledgeable about people’s needs and provided them with the right care and support. People were supported to take part in meaningful activities and to maintain and develop important relationships. People and family members were provided with information about how to make a complaint or raise a concern. Complaints were taken seriously and used to improve the service people received.
The registered manager and staff had a clear understanding of their roles and responsibilities. The providers systems and processes were used effectively to measure and improve the quality and safety of the service. The registered manager promoted a positive culture which was person-centred, open and inclusive which led to good outcomes for people. There was good working partnership with others to make sure people received all the care and support they needed.
Rating at last inspection and update
The provider had made a change to their registration since the last inspection. This is the first inspection under the providers new registration. The last rating for the service under the previous provider was good (published 6 December 2017).
Why we inspected
This was a planned inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Roby Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
There was clear signage displayed at the entrance informing visitors about the procedures they were required to follow to keep people safe from the spread of infection. Prior to entering the home visitors were required to show evidence of a negative lateral flow device (LFD) test, have their temperature checked and show evidence of their COVID-19 vaccination status.
Staff supported people to maintain social distancing when needed. Staff used individual techniques and provided reassurance to people to minimise the impact on their wellbeing. Furniture in communal areas was arranged to help promote social distancing.
The providers admissions procedure was in line with current government guidance and was being followed for two people currently being introduced to the home.
There was a COVID-19 testing programme in place for people living at the home and staff. The frequency of testing was in line with current government guidance and records were maintained of all tests carried out.
All non-exempt staff employed were vaccinated against COVID-19 in accordance with legal requirements.
Cleaning schedules were being followed. There was a good stock of cleaning products and equipment which were of a good standard. The premises were clean, hygienic and well ventilated throughout.
Staff completed infection prevention and control (IPC) training which included the safe use and disposal of personal protective equipment (PPE). There was a good stock of PPE available around the home and suitable bins for the disposal of PPE and other clinical waste.