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Clifton House Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 27 February 2019

About the service:

Clifton House provides personal care for up to 28 people; nursing care is not provided. At the time of our inspection there were 22 people living at the home who received personal care, some of whom were living with a dementia.

People’s experience of using this service:

People told us they received safe care. Medicines were managed safely. Staff followed infection prevention and control guidelines. Potential risks to people were assessed and managed appropriately. Safe recruitment procedures were in place.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff training in key areas was up to date.

People were treated with kindness and compassion. Staff respected people's privacy and dignity and people were supported to be as independent as possible. Staff had built positive and caring relationships with people and their families.

People received personalised care that was responsive to their needs and preferences. It was clear from our conversations with staff they knew people’s needs well. People and relatives knew how to make a complaint, although nobody we spoke with had any.

There were effective systems in place to monitor the quality of the care provided. The registered manager and deputy manager had made significant improvements throughout the service. People’s feedback was sought regularly and acted upon. We received positive feedback about how the service was managed.

More information is in the detailed findings below.

Rating at last inspection:

Requires improvement (report published 14 February 2018).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas



Updated 27 February 2019

The service was safe.

Details are in our safe findings below.



Updated 27 February 2019

The service was effective.

Details are in our effective findings below.



Updated 27 February 2019

The service was caring.

Details are in our caring findings below.



Updated 27 February 2019

The service was responsive

Details are in our responsive findings below.



Updated 27 February 2019

The service was well-led.

Details are in our well-led findings below.