We carried out a review of the data available to us about Jayne Taylor Aesthetics on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jayne Taylor Aesthetics, you can give feedback on this service.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Jayne Taylor Aesthetics. This was the first inspection of this service undertaken by CQC. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Act.
The provider offers a range of medical and non-medical aesthetic and cosmetic services. This includes the treatment of hyperhidrosis (excessive sweating) and bruxism (excessive grinding, or clenching of the teeth and jaw), the use of botulinum toxin to medically treat migraine, medical skin peels, and the provision of vitamin B12 injections. The provider had considered delivering slimming services and polydioxanone (PDO) thread lifts (non-surgical face lift), but at the time of inspection these services were not being delivered.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Jayne Taylor Aesthetics provides a range of non-surgical cosmetic interventions, for example, Botox, dermal fillers and cheek contouring which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.
The director of Jayne Taylor Aesthetics is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Patient feedback for the service was very positive. A survey conducted by the provider in 2023 showed high levels of patient satisfaction with accessibility, the care they experienced, and the outcomes of the treatments they received.
Online patient reviews were also positive. Of 145 reviews posted on one site, 144 rated the service 5 stars and 1 post rated it 4 stars.
Direct patient views given to CQC via the Give feedback on care online form showed that all 47 submissions from patients were positive about their experience of using the service.
Our key findings were:
The service was provided on a fee-paying basis and was accessible to people who chose to use it.
Patient treatment was safely managed.
The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff.
There were policies, processes and practices in place to safeguard patients from abuse.
Patient notes were comprehensive and detailed.
Patient outcomes, incidents and patient feedback was evaluated, analysed and reviewed as part of quality improvement processes.
Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
There was a clear governance framework which supported the delivery of quality care.
The areas where the provider should make improvements are:
Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
Improve the frequency of the monitoring of refrigeration storage temperatures.
Implement actions to record:
Gain assurance that the fixed electrical wiring in the building meets regulatory standards.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services