Sowerby House

Updated 3 September 2025

Sowerby House is a residential care home providing accommodation and personal care. We conducted assessment activity between 2 October 2025 and 4 November 2005, including visits to the service on 2 and 8 October. The assessment was conducted to check the service had made required improvements following our last assessment in 2024. At the last assessment the provider was in breach of legal requirements relating to governance, risk management, infection prevention and control, medicines, consent and person centred care.

At this assessment we found the provider had made improvements and was no longer in breach of legal requirements. The provider was now managing risk effectively and the home was clean and generally well maintained. Care plans were more comprehensive. People received person-centred care, in line with their needs and preferences. The team worked in partnership well with other health professionals. Staff worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Staff were safely recruited, and received appropriate training and supervision. Staff were motivated and felt well supported by the registered manager.

Improvements had been made to medicines management, but further improvements were still needed to medicine records. Governance systems and audits were also more effective. However, there were still some occasions where aspects of care plans needed to be updated more consistently, and examples where care monitoring records needed to be completed more accurately, such as nutrition records. The provider responded promptly to our feedback.

Updated 3 September 2025

People received person-centred care from staff who were caring and respectful. People told us they felt safe at the home. They said there were usually enough staff available to assist them when they needed it. People told us, “It’s fine here I like it,” “The staff are very kind” and “It’s quite good living here. Yes, it’s safe and there’s people to talk to.”

People had opportunity to take part in activities at the home and said they enjoyed the food. They told us they were offered choice, and we observed people’s wishes were respected.

We received positive feedback from visiting professionals and most relatives. Where complaints had been raised, these were investigated by the provider and action taken to address any issues. People were asked their views about the service in meetings and surveys. The provider used feedback to continually improve the service.