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Inspection Summary


Overall summary & rating

Good

Updated 22 August 2019

About the service

Cliff Court care home is a residential care home providing personal and nursing care to 16 people aged 65 and over at the time of the inspection. The service can support up to 18 people. Cliff Court care home specialises in looking after people living with dementia. Cliff Court care home is a large detached property split over two floors.

People’s experience of using the service and what we found

People were protected from risk of harm and abuse and staff knew what action to take if they had any concerns. Cliff Court care home was clean, tidy and free from unpleasant odours. There were enough staff working at Cliff Court care home and staff had been recruited safely. Staff understood risk and the need to update care plans and risk assessments with any changes to a person’s support needs. People were supported to take their medicines.

Staff received training relevant to the people they cared for. They were supported with ongoing supervision by the registered manager. People’s health and wellbeing needs were met and they were supported to access health and social care professionals. People’s dietary needs were assessed and people were offered a range of healthy, freshly prepared food each day. Staff sought consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A professional told us, “People have varying degrees of dementia, but everyone is treated fairly, they are never rushed. It’s a very caring home.”

People were treated with respect, compassion and kindness. Staff understood people’s care and support needs and knew what was important to them. People were supported to make their own decisions each day. People’s privacy, dignity and independence were supported.

People’s support was person centred, staff knew people well. A variety of activities were offered each day and people were given the choice to take part or not. A complaints policy and process were in place and people and relatives were confident in raising issues. Complaints were thoroughly investigated.

The registered manager knew people well. She said, “It’s their home. I want them to be happy.” Systems were in place to audit processes to ensure an effective oversight of the service. Cliff Court care home had links with the local community.

Rating at last inspection

Good. (Report published 29 November 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 22 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 August 2019

The service was well-led.

Details are in our well-Led findings below.