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The White House (Curdridge) Limited Outstanding

We are carrying out a review of quality at The White House (Curdridge) Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Outstanding

Updated 29 July 2017

The White House provides accommodation and personal care for up to 46 younger and older people who are living with dementia and other mental health illnesses. There were 45 people living at the home at the time of this inspection. The home is comprised of the main house and three purpose built interconnecting units, each with its own unit manager and staff team.

The service is overseen by the owner/provider and the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe living at The White House and they were very much at the heart of the service. We received consistent outstanding feedback from people’s families and health professionals. Health professionals felt the service went the extra mile and were extremely experienced at looking after people living with dementia. People received excellent care that was based around their individual needs and that ensured care was personalised and responsive.

Staff working at The White House understood the needs of people using the service and supported people in an exceptionally personalised way. Staff knew people well and we saw that care was provided respectfully and sensitively, taking into account people’s different needs.

The home was designed to create a suitable environment for people living with dementia. People’s wellbeing and independence had been enhanced by the environment. We received outstanding feedback about the gardens and building around which people were able to move freely and without any restrictions. This ensured people had a meaningful life and created a relaxing and calm atmosphere around the home.

The home had introduced its own pub called ‘Kev’s Corner’. People were very happy with the pub which was used to provide many activities and opportunities for social interaction.

The home was responsive to people’s needs and wishes. People were able to choose what activities they took part in and suggest other activities they would like to complete. The registered manager developed and promoted community involvement within the home. Regular trips in the community were arranged twice a week, where people could choose where to visit.

Relevant recruitment checks were conducted before staff started working at The White House to make sure they were of good character and had the necessary skills. Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe.

The risks to people were minimized through risk assessments. There were plans in place for foreseeable emergencies and fire safety checks were carried out.

People received varied meals including a choice of fresh food and drinks. Staff were aware of people’s likes and dislikes and offered alternatives if people did not want the menu choice of the day.

People were cared for by a motivated and well trained staff team, who always put people first. Staff had the specialist knowledge and skills required to meet people’s needs living with dementia.

The home had thought of creative and productive ways to deliver exceptional dementia care. The registered manager had organised a mobile virtual dementia tour at the home which impacted on how staff communicated with people living with dementia.

The home had received an award for being a pet friendly home and people and their families gained great comfort from interacting with the animals at the home.

Special days were held on each unit which provided people the opportunity to choose something they would really like to do for the day. Some people chose to visit somewhere while others liked to be treated in the home.

Staff received regular support and received regular one

Inspection areas

Safe

Good

Updated 29 July 2017

The service remains Good.

People felt safe and secure when receiving support from staff members. Staff received training in safeguarding adults and knew how to report concerns.

Risks to people�s welfare were identified and plans put in place to minimise the risks.

Staffing levels were sufficient to meet people�s needs. Staff were trained and assessed as competent to support people with medicines.

Effective

Outstanding

Updated 29 July 2017

The service was outstanding.

Staff had the specialist knowledge and skills required to meet people�s needs living with dementia. Specialist dementia care training was provided so staff could interact with people and fully understand and respond to their needs.

The service worked very effectively with other health professionals to ensure people�s health and well-being were maintained.

The home was awarded five stars for being a pet friendly home and people and their families felt the animals and gardens were exceptional and created a calming environment to live in.

The design and layout of the premises promoted the independence, safety and wellbeing of people living with dementia.

People were given a choice of nutritious food and drink and received appropriate support to meet their nutritional needs.

Staff sought consent from people before providing care and followed legislation designed to protect people�s rights.

Caring

Outstanding

Updated 29 July 2017

The service remains Outstanding.

People and relatives consistently told us staff supported them with kindness and compassion and got to know people exceptionally well.

People were treated with dignity and respect. People�s privacy was respected at all times. People and their families were involved in planning the care and support they received.

People had positive care experiences and staff ensured people�s care preferences were met. People were encouraged to remain as independent as possible.

Special days were held on each unit where people could chose an outing, activity or special meal just for them.

The atmosphere throughout the home was friendly, calm and caring. The staff spoke about people in a respectful manner and demonstrated a depth of knowledge and understanding of their individual needs.

Responsive

Outstanding

Updated 29 July 2017

The service was outstanding in the way they responded to people living with dementia.

The home recognised and responded to people�s changing needs, including needs for social interaction and stimulation.

The home had introduced its own pub called �Kev�s Corner�. People were very happy with the pub. Its appearance was outstanding. The pub was used for various activities and social interaction.

People received excellent care that was based around their individual needs that ensured care was personalised and responsive.

People received personalised care from staff who understood and were able to meet their needs. Care plans provided comprehensive information to guide staff and were reviewed regularly by their key workers.

People had access to a range of activities which they could choose to attend. People�s views about the home were listened to. A complaints procedure was in place.

Well-led

Good

Updated 29 July 2017

The service remains Good.

People and their families spoke highly of the registered manager and felt the home was well run and management were approachable and supportive.

There was an open and transparent culture within the home. Staff felt supported through regular meetings and feedback.

There were systems in place to monitor the quality and safety of the service provided. There was a whistle blowing policy in place and staff knew how to report concerns.