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The White House (Curdridge) Limited Outstanding

All reports

Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

Overview

Inspection carried out on 7 October 2013

During a routine inspection

We spoke with seven people who used the service and six visitors, the Provider, Registered Manager, three of the management team and five members of the care staff. We also spoke with a visiting health care professional. We saw that systems were in place to gain and review consent from people who used the service, and to act on their wishes. One person who used the service told us �I was asked if I wanted to live here and I said I did. The staff always ask my consent before they do anything�.

Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare. Two visitors we spoke with said that their relative �Talks more, relates to people and makes eye contact�. They told us that they could visit at any time and said �It�s lovely to walk in and see staff with her, laughing and joking�. Another visitor told us they had been involved in their relative�s care planning and said that �Staff are extremely friendly and very caring�.

We found that appropriate arrangements were in place to protect people against the risks associated with medicines. There were enough qualified, skilled and experienced staff to meet people�s needs. A person who used the service told us �I have called the staff in the night and they come so quickly. I feel very safe and happy here�. We saw that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.