The Care Quality Commission
  • Residential substance misuse service

Archived: East Coast Recovery

Imperial Buildings, Bevan Street East, Lowestoft, Suffolk, NR32 2AA (01502) 587269

Provided and run by:
East Coast Recovery Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for East Coast Recovery can be found at East Coast Recovery Ltd. Each report covers findings for one service across multiple locations
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11 February 2015

During a routine inspection

We ask five key questions of services we inspect. Are they safe, are they effective, are they caring, are they responsive and are they well-led? We reviewed specific areas of the service to answer these questions.

Is the service safe?

The service was safe as people using the service were assessed for personal risks and their care requirements. People were supported by staff who were aware of safeguarding procedures and there were systems to encourage open discussion about any issues of concern.

Is the service effective?

The service was effective as well known techniques were used to provide care. There were clear programmes of care and support and appropriate records were maintained. Staff were qualified and trained appropriately to support people in the service.

Is the service caring?

We found the service was caring. People told us they felt supported and safe. They said they were able to raise any issues of concern. We saw that staff gave people choices and guidance towards their recovery.

Is the service responsive?

The service was responsive. Detailed records were made of people's needs and individualised plans of support were reviewed and agreed each week. There were clear arrangements for people to consent to treatment and support.

Is the service well led?

We found the service was well led. There were clear arrangements to support people through each stage of recovery. The service had developed projects that provided activity and opportunity for people to feel valued as they progressed through their treatment. Links with other organisations supported efficient provision and sustainability of the service. Staff felt supported and we saw there were opportunities to develop their skills in the service.

16 October 2013

During a routine inspection

We did not speak with anybody currently using the service but we did speak with people who had used the service and were currently employed in the service. We looked at surveys completed by people when they left the service. All the surveys were positive about the care and support provided. They included comments such as, "Thank you, you have saved my life," "Best thing I could ever have done," and "A life changing experience."

We looked at three records of the care provided to people. We saw that people's needs were assessed and care and treatment provided with regard to their needs. Risk assessments were comprehensive looking at the person and their substance misbuse.

Medicine was stored and administered safely. Staff were trained in the administration of medicines.

Appropriate checks were carried out on staff prior to them beginning employment. When employed staff were supported in their development.