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Wren Hall Nursing Home Outstanding

Inspection Summary

Overall summary & rating


Updated 17 January 2020

About the service

Wren Hall Nursing Home is registered to provide accommodation for up to 54 people who require nursing or personal care, the majority of whom are living with dementia. A day service which people within the service and community can access, is also provided.

People’s experience of using this service and what we found

The service clearly demonstrated how it continued and consistently met the characteristics of providing excellent care. People were at the heart of the service and the registered manager and staff were fully committed to providing high-quality person-centred care. Staff were clearly committed and compassionate, striving to provide excellent care at all times. People were treated with exceptional kindness, dignity and respect and received their care and support from a highly motivated and dedicated staff team.

There was an extremely open and transparent culture within the service and the providers vision and values were clearly understood and upheld. The registered manager and management team worked in partnership with others and strove to ensure the service was the best it could be.

Comprehensive auditing and monitoring programmes had been completed and excellent governance was embedded within the service. There was a strong emphasis on continuous improvement and the thoughts of the people using the service, relatives, staff, stakeholders and members of the local community were continually sought and listened too.

Staff were recruited safely, and appropriate numbers were available to meet people’s needs. Staff were extremely proud to work at the service and had received the training and support they needed to meet people’s needs in a person-centred and holistic way.

People were provided with a stimulating environment, which met their specific needs as well as promoting independence and socialisation. The staff team went above and beyond to find out the things important to people and activities and social interaction were an integral part of people's lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported safely. Their needs had been comprehensively assessed and the risks associated with their care and support had been reviewed and managed. People felt extremely safe living at Wren Hall Nursing Home and staff knew their responsibilities for ensuring people were kept safe from avoidable harm.

The registered manager and staff team embraced comprehensive and innovative approaches to safeguarding and positive risk-taking, supporting people to have control over their lives.

Comprehensive plans of care had been developed and staff knew the people they were supporting extremely well. Staff worked hard to promote people's right to make their own decisions about their care where possible and respected the choices they made. People’s consent was always obtained.

People were supported to access relevant healthcare services when they needed them, and they were supported to eat and drink well. People received their medicine safely and as prescribed.

People were provided with care and support that not only met their care and support needs, but also their emotional, social, cultural and spiritual needs. People were greatly respected as individuals and their values and beliefs were upheld.

An end of life suite had been created to offer more comfortable, relaxed and private facilities for people and their families facing death and bereavement. People’s wishes at the end of their life were sought and followed and people received excellent end of life care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: The last rating for this service was outstanding (published 23 May 2017).

Why we inspected

This was a planned inspection bas

Inspection areas



Updated 17 January 2020

The service was exceptionally safe.

Details are in our safe findings below.



Updated 17 January 2020

The service was exceptionally effective.

Details are in our effective findings below.



Updated 17 January 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 17 January 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 17 January 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.