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Abbey Field Medical Centre Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 January 2019

We carried out an announced comprehensive inspection at Abbey Field Medical Centre on 04 December 2018 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice provided care in a way that kept patients safe and protected them from preventable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patient satisfaction was very low in relation to access to the practice via the telephone for an appointment and positivity about making an appointment.
  • The practice listened to their patients and organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment in a timely way.
  • The practice continually audited and developed the services they provided to ensure patient outcomes and satisfaction was improved.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • Leaders had the capacity and skills to deliver high-quality, sustainable care.
  • Staff told us they felt supported, valued and that management listened to their opinions.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Improve the identification of carers to enable this group of patients to access the care and support their need.
  • Ensure rooms that store medicines are monitored to check the temperature is within normal ranges to keep medicine safe for use.
  • Improve patient satisfaction in relationship with access to the practice via the telephone for a positive experience to gain an appointment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Requires improvement

Well-led

Good
Checks on specific services

People with long term conditions

Requires improvement

Families, children and young people

Requires improvement

Older people

Requires improvement

Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)

Requires improvement

People whose circumstances may make them vulnerable

Requires improvement