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Archived: Craigielea Nursing Home

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Reports


Inspection carried out on 21 June and 11 July 2013

During an inspection in response to concerns

The Care Quality Commission received a telephone call raising a number of issues about this service. These issues were included in the responsive and scheduled inspections of this service. The inspection team for the second inspection included an expert by experience who concentrated on the views of people who used the service. We used a number of methods to help us understand the experiences of people who used the service. These included observing care, speaking with people who used the service, reviewing comments and surveys and speaking with staff.

During our inspection the expert by experience was able to speak to 13 residents individually. All said they felt safe and were treated with respect. One person said the home was �Not like one�s own home but next best thing�, and another �The best place around here�. One person said the home was �First class � just what the doctor ordered�. One relative told us she was �totally happy with the way her mother was treated� and she and her mother �were fully consulted and informed of purpose of treatment� given. There was a good rapport between residents and staff, who attended to people�s needs promptly and in an unhurried way.

We spoke to staff, who were knowledgeable about people's care needs and what they should do to support them.

Inspection carried out on 15 November 2012 and 8 January 2013

During an inspection looking at part of the service

We carried out a follow-up inspection to check that the changes identified through the action plan received from the provider had been made. The action plan was developed in response to a responsive inspection in August 2012 following specific allegations about care in the home.

We spoke to people about their medicines and the care they received. There were no concerns raised about medication. People said �I thank God everyday for the good care I receive� and �The doctor comes every Monday. I only have to ask and I can see him�.

Inspection carried out on 23 August 2012

During an inspection in response to concerns

During this responsive review we did not ask people who used the service for their views.

Inspection carried out on 16, 22 December 2011

During a routine inspection

We carried out this review as part of the routine schedule. However, prior to our visit we received information from an anonymous source that they had concerns around the way staff were treated and about the changes being made to the management and organisation of the service. They told us that these were impacting on the care and welfare of the people living there.

Craigielea Nursing Home had recently changed its registration to make the nursing home and Craigielea Lodge into one registered location. This had resulted in some changes to the management arrangements. We were satisfied that the people living there were being consulted in appropriate ways and that those spoken to and visitors were satisfied with the changes being made.

The people living in the service and the visitors who we met during the visits were very complimentary about the way that the home was managed and the way that people were supported. They were, without exception, complimentary about the manager, and the other staff. A group of three people were spoken to together. One said �the staff are very helpful, respectful�; the second responded �yes, they are lovely�, the third person said �there�s no place like home, but its very nice here�. One went on to tell us that some of the people living at Craigielea had been out for lunch on the previous day and others were going out on the day of the visit. They told us that it had been �good fun� and that it had all been paid for by the home. She also said that �we all get individual attention�.

One visiting relative told us that they had transferred their relative to this service after a recent poor experience of care. She said that she was "very happy with the care� and that since admission there was no longer any need for the administration of subcutaneous fluids (fluids given through artificial means) as they had been supported to drink enough fluids orally. She said that she would recommend the service to anyone, as the nurses and carers were �really good, excellent.� Another said that they thought the staff were "thoughtful" and that the staff were considerate to the relatives of people living in the home. One visitor told us that she was particularly impressed that the staff had taken the time to get to know them and that they had made the effort to learn more about their relative.

Reports under our old system of regulation (including those from before CQC was created)