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Ingham Old Hall Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 14 November 2012
Inspection Report published 14 November 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Improvements were required to maintain the systems of monitoring the service after the previous inspection carried out in April 2012. We looked at the records of how the service obtained people's views and how this was taken forward. The manager gave us an example of how the previous results from the last survey had told her that people felt they were not offered enough to drink. The method of offering drinks was reviewed and an extra round of drinks was put in place, although people could have a drink whenever they asked for one and for those who could not, then this was a method of ensuring people received adequate fluids.

We saw that other methods were also in place to monitor the service. Care plans were reviewed regularly and staff received supervision and training. There were risk assessments carried out for areas such as health and safety of people and fire risks and care risks were contained within the care plans.

The manager told us they completed a satisfaction survey that obtained people's views, their relative's views and other professionals with the results displayed of any action taken. We were told that regular staff meetings were held to discuss or plan future training or events planned to improve care for people living in Ingham Old Hall.

All the records we asked to see were made available to us. We saw the environmental health visit in June 2012 resulted in the kitchen staff being awarded five stars for food preparation. The last fire officer visit in April 2012 resulted in compliance, having reviewed the home's fire risk assessment. The provider visited the service to support the manager on a regular twice weekly basis.