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Ingham Old Hall Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 14 November 2012
Inspection Report published 14 November 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

We looked at the staff rotas for three weeks and saw that sufficient numbers of staff were on duty at the home to meet the needs of people living there. We saw that staff were flexible when extra events were organised, such as escorting a person to hospital or in case a person required a little more help. The rota showed that four care staff were on duty during the morning reducing to three in the afternoon and two overnight. The senior care staff told us that the majority of staff worked all three shifts so they could get to know people during the whole twenty four hour period. Overnight staff were supported by the manager or senior carer through an organised 'on call' system if they required assistance.

Staff members also had the appropriate skills to meet people's assessed needs. We saw that more than half of the team had the recommended National Vocational Qualification in care. Staff told us they had attended or completed training in fire, dementia awareness, diabetes management and manual handling. They told us they had access to a wide selection of training and felt supported by the manager to complete both mandatory and supplementary training. One senior carer had completed a dementia course from the university to enable them to broaden their awareness of how to care for people within this scope of complex care needs. We spoke with the vocational professional who told us they were always made welcome when they visited to assess staff and the staff worked to a high standard.

People we spoke with told us: "The staff are wonderful here. Lovely staff, such a good mix." One person commented that they enjoyed having the young men around.