Archived: Age UK Warwickshire (Leamington Office)

Age UK Warwickshire are registered to provide personal care to people and may provide personal care in the future.

We saw that people using the support service had signed to confirm the support provided to them which showed their involvement in planning their support. We noted that people could make suggestions for their support plan through care staff and these had been implemented.

We found that people's support plans were person centred and were based on the needs of each individual person.

A safeguarding policy was available. Staff confirmed they had read the policy. We spoke with staff about what they thought abuse was. We saw that any safeguarding concerns were documented and raised with the local safeguarding team.

We saw that staff were supported through training and by their colleagues. The staff told us they were supported on a daily basis through discussions with their manager and office staff.

We saw there were regular opportunities for people using the service to provide feedback and discuss any changes about the support they required.

We spoke with one person who used the service about their experiences of Age UK Warwickshire. We also gathered evidence of people's experiences through speaking with two relatives of people who use the service. We spoke with two members of staff for Age UK Warwickshire.

People and relatives we spoke with told us that the support received matched that which was discussed with them. We saw that relatives had signed the care plans and daily records which showed their involvement. We saw that it was usually support provided to people and not personal care.

We saw that the care plans were person centred and reflected people's needs. This meant that the care plan was based on the needs of the person. We saw that people's needs were reassessed and where necessary the care plan was updated.

People and relatives we spoke with told us that staff were polite and respectful. People told us that it was usually the same members of care staff who provided their personal care. Continuity of staff should mean that people receive their care consistently as staff have an increased understanding of people's needs.

We spoke with staff about what they thought abuse was and they showed they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding abuse.