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Lester Hall Apartments Requires improvement

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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF | 77.21 KB


Inspection carried out on 8 August 2013

During a routine inspection

People we spoke with in many instances had lived at Lester Hall Apartments for many years. All told us that in the main they were happy with the care and support they received from staff and felt they had good access to health care professionals. People told us they were happy with the accommodation and for some having their personal space was very important to them. People told us they were happy with the meals provided.

People gave conflicting information as to their awareness of their care plan. People in some instances said they had a keyworker who was supportive whilst others said they didn�t think a keyworker was necessary to them. Others said they would like to have a keyworker. People�s understanding and awareness of advocacy services and raising concerns and complaints was mixed.

People in some instances told us they preferred their own company and chose to remain in their room, whilst others told us they enjoyed taking part in the activities at the service. On the day of our visit we saw a number of people taking part in a game of pool, dominoes, cards and bingo. We also saw people going out in the community either by themselves or accompanied by staff or friends and relatives. People in some instances told us that at times they felt isolated and would benefit from being encouraged to take part in activities.

We looked a range of records which included a number of people�s care plans around consent to care and treatment and nutritional and hydration needs. Care plans were in place and had been regularly reviewed. Records recording staff training were up to date.