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Manor Residential Home (Arnold) Limited Good

Inspection Summary

Overall summary & rating


Updated 3 December 2020

The Manor Residential Home is a residential care home that provides personal care and accommodation for up to 27 older people, some of whom may be living with dementia. At the time of our inspection there were 22 people living at the service, the home is over two floors and has communal spaces for dining, activities and relaxation.

We found the following examples of good practice.

¿ Visitors were booked in advance and had use of a large conservatory to visit loved ones behind a screen with direct access from the garden. This meant people and their relatives could safely spend time together.

¿ The provider ensured there was sufficient stock of Personal Protective Equipment (PPE) and PPE stations had been introduced around the home for staff to access.

¿ Staff had individual boxes for personal items they needed to avoid cross contamination.

¿ The registered manager told us staff had demonstrated high commitment to maintaining people’s safety and had managed to cover shifts internally when staff were self-isolating.

¿The provider had provided staff with scrub suits when they were caring for COVID-19 positive people, which were washed by the home.

¿ The provider had introduced hands free sanitisers and specialist cleaning machines to reduce the risk of spread of infection.

¿ Cleaning of frequent touch points had been increased and cleaning fluids had been changed in response to COVID-19.

¿ Following an audit, the provider had replaced soft furnishing with materials that could be wiped down.

¿ The provider had converted a spare bedroom to a temporary staff room, to ensure staff could socially distance when on breaks.

¿ The registered manager told us staff were vigilant and reported each other if PPE was not worn correctly to ensure standards.

¿ The provider was minimising the use of public transport by providing taxis for staff.

¿ Whilst people were isolating the service closed its dining room and people ate in their rooms until the isolation period was over. Staff numbers had been increased to support people when isolated in their rooms.

Further information is in the detailed findings below.

Inspection areas



Updated 3 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.


Requires improvement

Updated 3 December 2020



Updated 3 December 2020



Updated 3 December 2020



Updated 3 December 2020