Cherry Tree Manor

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key requires improvement. . At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider assessed people's needs prior to them moving into the home. Although pre-admission assessments were quite basic in detail, they included all important information about the person, so the provider could ensure they were able to meet their needs.

We saw evidence that information gathered during the pre-admission assessment was used to write the person's care plan and develop this, in order to help deliver person-centred care through the involvement of the person and their relatives.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutritional and hydration needs were being met in line with current standards and evidence-based guidance. People had enough to eat and drink to prevent malnutrition or dehydration and were supported to manage their dietary needs and associated risks. The catering staff understood people’s needs and worked closely to provide a healthy diet. Staff were regularly engaged with health professionals to ensure people’s health issues were addressed.

The provider worked well across teams and services to support people. There were regular opportunities throughout the day for staff to feedback to colleagues and senior if they had concerns about people. Staff told us there was effective processes for information to be shared and appropriate action would be taken if people’s needs changed. Staff told us they found the handover particularly helpful as they were significantly detailed

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support. The staff team had started to develop more robust partnerships with the local falls team, and the registered manager told us this was starting to have a positive outcome for people. Some people had significant health benefits since moving to the home for example becoming more mobile and feeling general healthier in themselves.

The registered manager worked with speech and language teams and specific health services within the local area.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. The registered manager had been proactive in reviewing care where people’s needs changed. Care was consistently provided to a high standard, this was confirmed by a health professional.

The registered manager was working to review all care plans and risk assessments as they were transitioning to a new online pathway.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the importance of making sure people fully understood what they were consenting to and the importance of obtaining consent before they delivered care, support or treatment. Mental capacity assessments and best interests were in place when people lacked capacity. However, the registered manager recognised the need for more detail in some areas. Staff spoke about the importance of involving people in how they received care, one staff member said, “It is just a natural question, isn’t it? We always ask for consent.”