About the service Radfield Home Care is a domiciliary care agency registered to provide personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care and support to 11 people.
People’s experience of using this service and what we found
People told us they felt safe being supported by care workers in their own home. The provider had robust recruitment checks in place and there were enough staff employed to meet people's needs. The provider followed good infection control practice. Risks to people were assessed and managed, this helped to the provider to deliver care in a safe way.
A comprehensive induction and mandatory training was completed by staff. Competency was monitored through spot checks and supervisions. The registered manager valued continuous learning and supported staff to complete additional qualifications to gain a knowledgeable workforce. The provider sought appropriate consent from people before starting to support them. Nutritional needs were supported where required. People were supported to live healthier lives and to access healthcare services.
We received positive feedback about the caring attitude and empathy shown by the care workers. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff were reported to be respectful in people's homes. Staff spoke kindly of the people they supported. People, relatives and professionals were contacted regularly, formally and informally to ensure they were actively involved in care provision.
Thorough initial assessments were carried out to ensure the daily needs and choices of people could be met. Staff took time to understand what support people needed and enabled them to remain as independent as possible. Information about how to complain or provide feedback about the service was provided and people told us they had no complaints about the service and were satisfied with how it was managed.
The registered manager operated a service that was well-managed. They were approachable and sought feedback form people, relatives and staff. They worked with health care professionals to plan and deliver an effective service. Quality assurance checks to monitor the quality of service took place. The registered manager was aware of their regulatory duties.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.