Archived: Golders Hill Health Centre

Updated 13 April 2022

Golders Hill Medical Centre is a private child and adolescent mental health service providing mental health consultations and treatment to fee-paying patient. The service is run by a psychiatric consultant (the consultant) Dr Octavia Williams (provider) as a sole principal. There is a focus on providing treatment for child psychiatry and therapy, speech and language therapy, autism assessments, ADOS (Autism Diagnostic Observation Schedule), ADIR (Autism Diagnostic Interview-Revised), ADHD assessments, Cognitive Behavioural Therapy, anxiety and depression.

Golders Hill Medical Centre is located at 151 North End Road, London, NW11 7HY. It is based on the ground floor of a private clinic building which hosts the service. There are good transport links with regular buses and local tube stations.

The service is registered by the Care Quality Commission to provide the regulated activity of treatment of disease, disorder or injury. Care provided in the service, within the scope of CQC registration, includes consultation and treatment with a psychiatric consultant.

The service is managed by the principal who provides clinical care. There is a service agreement with the host medical centre to provide administration staff for the service. One administrator is deployed at a time to the service to assist the principal.

The service is open on Monday and Tuesday between 1pm and 5pm and on a Thursday between 10am and 6pm. The provider is available to respond to telephone calls or emails between 10am and 3pm Monday to Wednesday and 10am and 6pm on Thursday. The administrative office is open Monday to Friday between 9am and 6pm.

We gathered and reviewed pre-inspection information before inspecting the service. We spoke to the principal prior to the visit and again on the day of the inspection visit. We also reviewed a wide range of documentary evidence including patient records, policies, written protocols and guidelines, recruitment, induction and training records, significant event analyses and patient feedback.

The principal was the CQC Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like Registered Providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Updated 13 April 2022

How we inspected this service

We carried out an announced inspection at Golders Hill Medical Centre. This was as part of our inspection programme; the service had not previously been inspected. We rated the service as Good overall.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

The key questions at this inspection were rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

• The provider had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
• The provider routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care