Archived: Strathmore Lodge

2 Hall Place Gardens, St Albans, Hertfordshire, AL1 3SP (01727) 856864

Provided and run by:
Mr & Mrs A Jourdan

Important: The provider of this service changed. See new profile

All Inspections

3 September 2012

During a routine inspection

People told us they were very happy living at Strathmore Lodge. They said they liked the home from home atmosphere and ethos of the home. One visiting relative told us that they would have liked it if their relative had moved to Strathmore Lodge sooner because they had got a new lease of life.

7 July 2011

During an inspection in response to concerns

People who use the service told us during our visit on 07 July 2011 that they felt settled and comfortable living in Strathmore Lodge. Only complimentary remarks were received from the people and their visitors. A person we spoke with said 'I am very well looked after. I am happy to stay here' and added 'the staff are very good. I can't fault them. I have no complaints.' This view was echoed by another person we spoke with who added that they 'have choices' and that the meals provided 'are good.' Another person commented, 'There are choices in the menu and plenty to eat.'

People we spoke with confirmed that their bedrooms are cleaned 'everyday', that they 'can go for walks and sit in the garden as they please.' A person said, 'I do what I want; sometimes I go to the pub with my family. I receive my newspaper every morning, all paid for.' Another person commented, 'I have a lovely bedroom. I have my own things. They wash all my clothes.'

We spoke with relatives during our visit and the comments received were all complimentary. One relative commented, 'Staff are lovely; no complaints.' Another said, 'We are very lucky to find this place. It's like a home from home.' The same relative added, 'The place is neat and tidy and the bedroom is always clean. Another visitor commented, 'It is a good service; the staff are friendly and caring, my relative is very happy here.' Another relative commented that 'any issue raised is dealt with immediately" and that the person is "well cared for.'