Archived: Pride & Joy Homecare Ltd.

Updated 7 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 7 October 2015 and was announced. The provider was given notice because the location provides a small domiciliary care service and we needed to be sure that someone would be available.

Before we visited we reviewed the information we held about the service including information that the provider is required to inform us about by law. The manager had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Reviewing this information helped by directing us to focus on specific areas of the service.

The inspection was undertaken by one inspector who spoke with two people who were using the service. The inspection also involved speaking to staff and a review of records. We also spoke two relatives of people that used the service.

We reviewed some records held at the agency’s office. These included a sample of three people’s care records, information from staff training records and the outcomes of complaints and comments about the service.

Updated 7 January 2016

We undertook an announced inspection of the Pride and Joy Homecare Ltd on 7 October 2015. We told the provider a few days before our visit that we would be coming, so that we could access the necessary records. This was the first inspection of this service.

Pride and Joy Ltd is registered to provide personal care to people in their own homes. This is a small service and was providing care to 10 people when we carried out this inspection.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe when receiving the service. They were kept safe and free from harm as all risks had been thoroughly assessed. There were just sufficient staff to provide the service and the registered manager had contingency plans in place if there were any sudden staffing shortages, so that people’s needs were always met. There was a safe recruitment process for all permanently employed staff.

People were confident that care would be provided at the planned times unless they received a phone call about changes.

Staff said they had received sufficient training to carry out the tasks needed and felt they could request more if the need arose. Care plans were in place, which detailed how people wished to be supported Consent and agreement was always sought and staff were aware of making decisions in people’s best interests if absolutely necessary. Support was given to ensure people had sufficient to eat and drink and they had assistance to call for medical help if needed.

People found the current staff were caring and provided an appropriate service that met their needs. Staff were always respectful and left things tidily.

The service was able to respond to people’s specific needs to enhance their quality of life. Any concerns or complaints were investigated and responses were given by the manager.

Staff felt supported by the regular contact they had with the manager and through discussion in staff meetings. The registered manager led by example and took on some of the care tasks herself. This meant some management tasks were not always completed and she was trying to arrange further support to assist with managing the service.