• Care Home
  • Care home

Disability Action Yorkshire - 34 Claro Road

Overall: Good read more about inspection ratings

34 Claro Road, Harrogate, North Yorkshire, HG1 4AU (01423) 561911

Provided and run by:
Disability Action Yorkshire

Latest inspection summary

On this page

Background to this inspection

Updated 19 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

An inspector and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Disability Action Yorkshire – 34 Claro Road is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Disability Action Yorkshire – 34 Claro Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 9 December 2022 and ended on 22 December 2022. We visited the service on 9 December 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 6 people who used the service and 2 relatives about their experience of the care provided. We spoke with 5 members of staff including the registered manager, the deputy manager, 2 support workers and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We received written feedback from a further 5 support workers. We spoke with 1 professional who worked with the service.

We reviewed a range of records. This included 3 people’s care records, 2 staff recruitment files and 3 people’s medication records. A variety of documents relating to the management of the service, including policies, audits and training records, were reviewed.

Overall inspection


Updated 19 January 2023

About the service

Disability Action Yorkshire – 34 Claro Road is a residential care home providing personal care to up to 22 people. The service provides support to younger adults who have a physical disability. At the time of our inspection there were 17 people using the service.

People’s experience of using this service and what we found

There were enough staff to provide people with safe care. Minimum safe staffing levels were in place. The provider had identified that people would benefit from more staff to support them to pursue their interests in the local area. The provider was actively trying to recruit to increase staffing.

People were safe from the risk of abuse and people told us they felt safe. Risks to people were appropriately assessed and managed. Appropriate support plans were in place for people. Maintenance and safety checks were up to date. People received their medicines as prescribed. The service was clean and hygienic. Lessons were learnt when things went wrong.

The service was well-led. There was a positive atmosphere within the home. The registered manager and provider had good oversight of the service. They understood their regulatory requirements. The registered manager engaged staff, people and relatives well. Staff were able to give suggestions, and these were listened to. People were regularly asked for their views. Staff worked well with other professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 25 October 2019).

At our last inspection we recommended that the provider reviewed staffing levels to ensure there were enough staff to keep people safe and meet their needs. At this inspection we found there were enough staff to keep people safe.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Disability Action Yorkshire – 34 Claro Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.