Enderby Grange is a residential care home providing accommodation for people who require personal care to up to 40 older people, some of whom are living with dementia. The service is a purpose-built home, providing bedroom and communal rooms on both the ground and first floor. At the time of our inspection there were 33 people using the service.
People’s experience of using this service and what we found
Visiting professionals and many staff said communication could be improved to ensure all staff were up to date as to people’s health, wellbeing, and care needs.
A majority of family members told us the management team listened and acted upon any issues they raised. People spoke of their confidence to raise concerns, and of the positive relationships they had with the management team and care staff. Staff told us they worked effectively as a team and that the management team supported them.
People and most family members were complimentary about the care.
The provider had systems in place to monitor and improve the quality of the service provided. The provider sought the views of relatives, and working with other stakeholders, including social and health services.
Potential risks to people were assessed and kept under review. Measures were put in place to reduce potential risks and included learning from incidents, for example; increased monitoring and observations of people by staff who had been identified as being at high risk of falling.
People were supported by sufficient staff who had undergone a robust recruitment process and had undertaken training in topics to promote their safety. Medicine systems and practices were managed safely. People lived in an environment which was well maintained and clean, with safe infection and prevention measures.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People spoke of their independence being promoted.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good. (published 20 May 2022).
Why we inspected
We received concerns in relation to the medicine management, infection control and the management of risk in relation to people’s care. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained the same based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Enderby Grange on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.