Whetstone Grange

Updated 6 February 2024

Whetstone Grange is a residential care home providing accommodation and personal care. We carried out our on-site assessment on 08 February 2024; off site assessment activity started on 08 February and ended on 20 February 2024. We looked at 4 quality statements; Safeguarding; Safe and effective staffing; Independence, choice and control and Governance, management and sustainability. People felt safe at the service. Staff members we spoke to understood their role and responsibilities to protect people from abuse and avoidable harm; This included how to report and respond to concerns about abuse. People were given choice and control in respect of taking part in activities. Not all staff had received up to date training, supervisions or competency reviews. Quality assurance systems and processes were not effective and required improvement. We requested an action plan from the provider.

Updated 6 February 2024

People and their relatives told us staff were kind and approachable. They told us "I get on really well with them and we have a laugh". We were also told by some people that they felt there were not enough staff to support everyone. They said there are organised planned activities, but there are not always enough staff to enable people to go outside and pursue leisure activities as they choose. People and their relatives were generally positive about the registered manager and senior staff and felt they communicated well.