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Dorley House Residential Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 5 March 2021

Dorley House provides care and accommodation for up to 33 older people with care needs associated with older age including dementia. There were 24 people living at the service on the day of our inspection.

We found the following examples of good practice.

At the time of our inspection the home was recovering from an outbreak of Covid-19. Only one person remained in isolation in their room. People who had completed their period of isolation were now able to access communal areas. Dorley House had a large open communal dining/lounge area and separate television area. Staff were supporting people to remain safe, however, due to people’s dementia and memory loss it was not always possible to ensure people remained socially distanced. The manager had made some changes to seating arrangements in the dining room to support this.

The home had designated housekeeping staff to maintain appropriate levels of cleanliness. This included regular and deep cleaning of bedrooms, communal areas, bathrooms and toilets. All staff ensured regular disinfection of frequently touched surfaces of the home for example door handles and keypad entry systems. Any new admissions to the home were tested prior to admission and required to isolate in accordance with government guidance.

Current guidance was being followed in relation to infection prevention and control. Personal Protective equipment (PPE) stations were located around the home and staff were wearing PPE appropriately. Visiting was in line with government guidance, people entering the home were offered Lateral Flow Covid-19 tests, temperatures were taken and PPE provided. The manager had a programme in place to ensure people and staff were tested regularly. This was alongside twice daily temperature testing for everyone and observing people for any signs or symptoms of Covid-19. The manager spoke highly of staff and was proud of the hard work and commitment staff had maintained at the home throughout the Covid-19 outbreak.

Inspection areas

Safe

Requires improvement

Updated 5 March 2021

Further information is in the detailed findings below.

Effective

Requires improvement

Updated 5 March 2021

Caring

Requires improvement

Updated 5 March 2021

Responsive

Requires improvement

Updated 5 March 2021

Well-led

Requires improvement

Updated 5 March 2021