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Inspection Summary


Overall summary & rating

Good

Updated 7 November 2018

Coalway Lane is a care home that provides accommodation and personal care for a maximum of 12 people with mental health problems. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The service accommodated nine people at the time of the inspection. People lived in three adjoining purpose-built houses.

At our last inspection in April 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained good.

Staff were kind and caring and had developed good relationships with people using the service. People were comfortable in the presence of staff.

Staff were well supported due to regular supervision, annual appraisals and a robust induction programme, which developed their understanding of people and their routines. Staff also received a wide range of specialised training to ensure they could support people safely and carry out their roles effectively.

Staff were highly skilled and knowledgeable about each person they cared for and they were extremely committed to making a positive difference to each person. There was clear evidence of collaborative working and excellent communication with other professionals in order to help people progress and become more independent.

People told us they were safe and were well cared for. Staff knew about safeguarding vulnerable adults procedures. One professional had commented to the registered manager, "I wanted to thank you and the staff team for offering a safe haven at short notice. Another great example of how you are prepared to go the extra mile." There were enough staff available to provide individual care and support to each person. Staff upheld people's human rights and treated everyone with great respect and dignity.

People were involved in decisions about their care. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. Staff knew the needs of the people they supported to provide individual care and records reflected the care provided. Arrangements for managing people’s medicines were safe.

Staff were well supported by the registered manager and senior management team. The registered manager had a clear vision for the service and its development. They were enthusiastic and believed strongly in the ethos. The provider undertook a range of audits to check on the quality of care provided.

People had food and drink to meet their needs. They were provided with opportunities to follow their interests and hobbies. They were supported to contribute and to be part of the local community.

People had the opportunity to give their views about the service. There was consultation with staff and people and their views were used to improve the service. People said they knew how to complain.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 7 November 2018

The service remains good.

Effective

Good

Updated 7 November 2018

The service remains good.

Caring

Good

Updated 7 November 2018

The service remains good.

Responsive

Good

Updated 7 November 2018

The service remains good.

Well-led

Good

Updated 7 November 2018

The service remains good.