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Inspection Summary

Overall summary & rating


Updated 27 September 2019

About the service

Pinetree Lodge is a residential care home providing personal and nursing care to 20 people at the time of the inspection. The service can support up to 34 people.

People’s experience of using this service and what we found

The provider had systems in place to ensure people were protected from abuse and harm.

Risks to people were not always recognised. The service had introduced a new risk assessment tool to address this, but it was too early to see how successful it was. The service did not ensure it had appropriate documentation for the recording of administering topical creams and patches that held medicine. The provider’s quality assurance systems did not identify the issues we found during inspection. The registered manager was proactive and ensured all issues were addressed on the first day of the inspection.

Systems were in place to make sure people remained safe in the event of an emergency. The provider carried out checks to maintain the safety of equipment and the home.

Sufficient well-trained and experienced staff were available to ensure people’s needs were met. Staff promoted hydration and supported people to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff clearly knew people well. The service had developed positive partnerships with healthcare professionals involved in the service. One healthcare professional we spoke with was complimentary about the end of life care.

People and relatives told us staff were kind and caring. Staff were respectful to people and supported people to maintain their dignity.

Staff supported people to take part in a range of activities and access the local community. Healthcare professionals were complimentary about the delivery of person-centred care. People and relatives told us they had no complaints about the service.

Staff we spoke with told us they were supported by the provider and were encouraged to develop their skills and knowledge. The service was creative in the delivery of training.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 7 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor this service and inspect in line with our re-inspection schedule for services rated good. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 27 September 2019

The service was not always safe.

Details are in our safe findings below.



Updated 27 September 2019

The service was effective.

Details are in our effective findings below.



Updated 27 September 2019

The service was caring.

Details are in our caring findings below.



Updated 27 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 September 2019

The service was well-led.

Details are in our well-led findings below.