You are here

Inspection Summary


Overall summary & rating

Good

Updated 12 September 2019

About the service

Briarwood is registered to provide accommodation for up to 29 people with residential and nursing care needs. 17 people were using the service at the time of the inspection. Some of the people were living with a dementia type illness or had mental health needs.

People’s experience of using this service and what we found

Risks were well managed. The provider learned from previous accidents and incidents to reduce future risks. The registered manager understood their responsibilities about safeguarding and staff had been appropriately trained. Arrangements were in place for the safe administration of medicines.

There were enough staff on duty to meet the needs of people. The provider had an effective recruitment and selection procedure, and carried out relevant vetting checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

People’s needs were assessed before they started using the service. Staff demonstrated a person-centred approach and had created strong personal links with people. Staff treated people with dignity and respect. They helped to maintain people’s independence by encouraging them to care for themselves where possible.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The provider had a complaints procedure and people were aware of how to make a complaint. An effective quality assurance process was in place. People and staff were regularly consulted about the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 September 2019

The service was well-led.

Details are in our well-Led findings below.