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Inspection Summary


Overall summary & rating

Good

Updated 23 January 2021

Willows Edge is a care home providing personal and nursing care to people aged 65 and over. The service can support up to 39 people and on the day of our inspection there were 21 people living at Willows Edge, across three floors.

We found the following examples of good practice.

The service collaborated closely with multi-disciplinary teams and hospital discharge teams to ensure people were admitted into the home safely. Staff followed guidance to ensure visitors were prevented from catching and spreading infection. The registered manager openly shared information with friends and family about any infections, so they could understand decisions regarding visiting and any restrictions.

The provider was committed to ensuring the mental wellbeing of people during the pandemic, by enabling them to remain in contact with those who were important to them. For example, an internal, mobile perspex pod had been installed in a visiting room, only accessible through an external door, to reduce the risk of infection.

Staff worked with family members and community professionals to protect people identified to be experiencing low mood and anxiety, from the risks associated with social isolation. Effective partnership working with occupational therapists had promoted people's independence and increased their mobility. This helped to mitigate the risks of deconditioning occurring to frail, older people, whose normal activities had been curtailed by the pandemic.

People who were living with dementia experienced associated sensory impairments. Staff had collaborated effectively with the local authority Sensory Needs Team to implement additional/alternative resources to improve people's quality of life during the pandemic. Staff ensured effective communication was promoted and facilitated by using visual aids and prompts.

Staffing was maintained at a level significantly above that shown to be required by the provider’s staffing needs analysis. This enabled staff to be designated to specific floors and reduce the risk of infection. The provider also deployed additional contract cleaning staff, to concentrate on high risk and high touch areas, immediately following staff contact, to reduce the risk of infection.

The provider had worked effectively in partnership with the local authority clinical commissioning group (CCG). The registered manager had acted upon the recommendations and guidance of the CCG infection prevention and control specialist nurse, to improve standards of practice to keep people safe.

Inspection areas

Safe

Good

Updated 23 January 2021

Further information is in the detailed findings below.

Effective

Good

Updated 23 January 2021

Caring

Good

Updated 23 January 2021

Responsive

Good

Updated 23 January 2021

Well-led

Good

Updated 23 January 2021