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Archived: Eden Cottage Care Home

The provider of this service changed - see new profile


Inspection carried out on 13 December 2012

During a routine inspection

We spoke with eight people living at the home. Some people were not able to tell us directly what they thought about the service. However, during our visit we spent time observing how care staff supported people. We spoke with staff about a lady who came to the home during the day who did not speak English. They told us they had developed laminated cards to use to help communicate with the lady with pictures such as tea, coffee, milk etc and they were also sourcing a translation programme with the home�s computer so they could talk with the lady using this.

People were positive in their views about the home. They told us; �The staff here are lovely�.

We observed lunch in one of the dining rooms and saw staff spend time with people and they supported them with dignity and respect. There were sufficient staff on duty to support people with their care needs.

We saw the provider had a complaints process in place with records to show issues had been responded to in a timely way.

Reports under our old system of regulation (including those from before CQC was created)