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Badgers Holt Residential Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 14 May 2019

About the service: Badgers Holt is a residential care home that was providing personal and nursing care to 25 people aged 65 and over at the time of our inspection.

People’s experience of using this service:

At this inspection the service met the characteristics for a rating of "outstanding" in three of the five questions we inspected. Therefore, our overall rating for the service after this inspection was "outstanding".

At our last inspection in March 2017 we rated the effective domain as ‘Outstanding’. Our inspection findings, and the feedback received, at this inspection now supported a rating of ‘Good’.

People felt safe living at Badgers Holt and they were very much at the heart of the service. We received consistent positive feedback from people, their relatives and health professionals. People received excellent care that was based around their individual needs and that ensured care was personalised and responsive.

Staff working at Badgers Holt understood the needs of people using the service and supported people in an exceptionally personalised way. Staff knew people well and we saw that care was provided respectfully and sensitively, taking into account people’s different needs. The impact this had on people was outstanding and had resulted in people living an active life with choice evident throughout.

People received outstanding levels of care. Staff developed exceptionally positive and caring relationships with people and their families. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in an individualised and compassionate way. People’s privacy and dignity was maintained at all times.

People were cared for by a motivated and well-trained staff team, who always put people first. Staff had the specialist knowledge and skills required to meet people’s needs.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe. People involved in the recruitment process and had an input in staff employed at the home.

The service developed and promoted community involvement within the home. Staff worked closely with the local college supporting new students into care which benefited the college and people at the home.

Rating at last inspection: At the last inspection the service was rated as outstanding. (Report published 03 April 2017).

Why we inspected: This was a planned inspection based on previous rating.

Follow up: We will follow up on this inspection as per our re-inspection programme, and through ongoing monitoring of information received about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 14 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 14 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 14 May 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 14 May 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 14 May 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.